Privacy Policy

Privacy Policy for Red Key Property Management, LLC Tooele, Utah Effective/Updated: Date: June 10, 2025

This Privacy Policy describes how Red Key Property Management, LLC (“we”, “us”, or “our”) collects, uses, shares, and protects personal information when you interact with our services, including our website (www.redkeypm.com), online tenant and owner portals, SMS communications, or other services we provide. We are committed to protecting your privacy and ensuring compliance with applicable laws, including the Utah Government Records Access and Management Act (GRAMA), Utah Code Section 63G-2-101 et seq., as amended.

 

  1. Information We Collect We collect personal information you voluntarily provide when you interact with our services, such as:
    • Contact Information: Name, email address, phone number (including mobile numbers for SMS communications), and mailing address.
    • Tenant and Owner Information: Information provided through rental applications, lease agreements, or owner contracts, including financial details, employment history, or background check information.
    • Website Interaction Data: Information collected when you visit our website or portals, such as IP addresses, browser type, and pages visited, collected via cookies or similar technologies.
    • Maintenance and Service Requests: Information submitted through our portals, by phone, email, or SMS for property maintenance or management services.
    • SMS Communications: Information you provide when you opt in to receive text messages, such as your mobile phone number, and any responses or data shared via SMS.

 

  1. How We Use Your Information We use your personal information to:
    • Process rental applications, conduct tenant screenings, and manage lease agreements.
    • Facilitate property management services, including rent collection, maintenance requests, and communication with tenants and property owners via email, phone, or SMS.
    • Send SMS notifications for payment reminders, maintenance updates, lease renewals, or other property-related communications, if you have opted in to receive such messages.
    • Improve our website and services through analytics and user feedback.
    • Comply with legal obligations, including GRAMA, which may require public disclosure of certain records unless designated as confidential by law.
    • Respond to inquiries, provide customer support, and send relevant updates or notices via email, phone, or SMS.

 

  1. How We Share Your Information We may share your information in the following circumstances:
    • Service Providers: With third-party vendors (e.g., maintenance contractors, payment processors, SMS service providers, or software providers) who assist in delivering our services, bound by confidentiality agreements.
    • Legal Compliance: When required by law, such as under GRAMA, or to respond to legal processes like subpoenas or court orders.
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.
    • Property Owners: Tenant information may be shared with property owners as necessary for property management purposes. We do not sell your personal information to third parties for marketing purposes.

 

  1. Third-Party Websites and Services Our website or services may link to third-party websites or services (e.g., payment processors, listing platforms, or SMS providers). We are not responsible for the privacy practices or data collection of these third parties. We encourage you to review their privacy policies before sharing personal information.

 

  1. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including data collected via SMS, from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

 

  1. Your Rights Under Utah law, you may have the right to:
    • Request access to or correction of your personal information.
    • Request deletion of certain information, subject to legal retention requirements.
    • Opt out of certain data collection practices, such as cookies, through your browser settings.
    • Opt out of SMS communications by replying “STOP” to any message or contacting us directly. You may opt back in by replying “START” or contacting us. To exercise these rights, please contact us using the details in Section 8.

 

  1. Cookies and Tracking Technologies Our website uses cookies to enhance user experience and analyze site performance. You can manage cookie preferences through your browser settings, but disabling cookies may limit website functionality.

 

  1. Contact Us If you have questions or concerns about this Privacy Policy or our data practices, including SMS communications, please contact us at:
    • Email: RedKey@WMGUtah.com
    • Phone: (435) 244-6900
    • Mail: Red Key Property Management, LLC, 772 N Main St, Ste 400, Tooele, UT 84074

 

  1. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted on our website with an updated effective date. Your continued use of our services, including SMS communications, after such changes constitutes acceptance of the updated policy.